Quick Answers on 96M
Getting an Answer Not Listed Here and What This Page Covers.
Quick answers
Does my account need to be verified, and when?
You will be asked for a government-issued ID, a proof of address, and a selfie holding the ID before your first cashout. The request appears in the withdrawal screen, and the documents are reviewed within 48 hours. Until that review passes, withdrawals stay pending.
How do I cap what I deposit?
From the dashboard, on any of a daily, weekly or monthly basis. The cap holds across every channel, USDT TRC20 and ShopeePay included.
Why is only one account allowed per person?
At verification, the platform cross-checks your ID number, name, and selfie against its records, so a second account under a different email will still match your identity. That match triggers a block on both accounts until you pick one. The rule exists to keep bonus offers fair and prevent duplicate claims.
Which languages does support speak?
Live chat is staffed around the clock in English and Bahasa Melayu. A payment question is answered in either — USDT TRC20 and ShopeePay included.
Is verification required?
Verification happens a single time, ahead of the first payout, and never has to be repeated. Payouts then run through USDT TRC20 and ShopeePay as usual.
How long do withdrawals take?
Withdrawals are processed within 24 hours after approval, with e-wallets usually arriving in minutes and bank transfers taking one to two working days. Approval happens once the platform checks your request against its security rules, so the first withdrawal may take a little longer.
Getting an Answer Not Listed Here
If your question is not among the eight below, the fastest route is the live chat bubble in the corner of the site. It connects you to a support agent who handles English and Bahasa Malaysia, and most queries are answered within a few minutes during operating hours. Alternatively, the help section in the lobby has searchable articles on bonuses, game rules, and technical issues. If you prefer email, the contact form on the site sends your query to the same team, and they usually reply within one working day.
What This Page Covers
This page holds the eight questions players ask most often, from how soon a withdrawal lands to why the platform insists on a single account per person. Each reply is kept short and factual, so you can skim the whole list in under two minutes. Where a question touches your specific balance or recent activity, the answer here gives the general rule. For anything personal, log in and check the help centre inside the lobby, which tailors replies to your actual account state.
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